Items delivered by ElisaBilenSilks can be returned or exchanged within 10 days of receiving the delivery.

Only products returned in their original packaging and in perfect condition for resale, accompanied by a copy of the purchase invoice for efficient processing, will be accepted for return or exchange. Products must be unused, undamaged, and perfectly clean; otherwise, they cannot be returned or exchanged.

Delivery is free worldwide.

Customs duties and VAT may be charged outside of Switzerland. Please contact the customs authorities of your destination country for more information.

delivery time

Delivery times are generally:

In Switzerland: 3 to 5 days
In Europe: 4 to 7 days
Rest of the world: 8 to 15 days