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Questions fréquemment posées
Elisa Bilen Silks
- 01ElisaBilenSilks is a Swiss brand based in Geneva. Each creation is imagined and hand-drawn using India ink.All original designs are created in Geneva and then printed in Como, Italy, by a family-run supplier with renowned textile expertise. The digital inkjet printing process used allows for micro-dosing of the color, reducing the use of chemicals, as well as water and energy consumption, by a factor of 10.
- 02Conceived as a natural extension of the world of silks, the line of handcrafted jewelry brings together timeless and refined creations entirely handmade in Geneva.
- 03Standard delivery : Free worldwide .Express Delivery (DHL) : on requestEstimated shipping times : 3 to 5 days for Switzerland, 4 to 7 days for Europe and 8 to 15 days for the rest of the world.Orders are prepared within 24 to 48 business hours from Geneva. For shipments outside of Switzerland, customs duties and VAT may be levied by the authorities of the destination country.
- 04All transactions carried out on the site www.elisabilensilks.com / www.elisabilensilks.ch are secure. Prices are shown in Swiss francs (CHF), including all taxes (VAT). You can pay for your order with complete confidence via:Credit cards : VISA, Mastercard, American Express.PayPal .The order becomes final upon receipt of the confirmation sent by email.
- 05If an item does not give you complete satisfaction, you have 5 days from the receipt of your package to return it or request an exchange.Conditions : The product must be new, unused, in its original perfect condition and accompanied by a copy of the invoice.Costs : Return and reshipping costs are the responsibility of the customer.Sale items : Items that are discounted or on sale are not refundable, but may be exchanged.
- 06For any questions regarding scarf selection, jewelry sizing, or package tracking, please email : info@elisabilensilks.com .
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